INDEPENDENT TRAVELLERS

Applicable for parties of 9 or less passengers, for Moore Reef Day Tour or Fitzroy Island Transfers

Booking & payment methods

Bookings can be made with Sunlover reservations team as follows:

• Over the phone +617 4050 1333. Payment to be made over the phone by credit card, either at the time of booking or 24 hours prior to travel.
• Via email res@sunlover.com.au.  Payment to be by the return of a completed credit card authority form at the time of booking.
• In person at our desk at the Reef Fleet Terminal, payment to be made at the time of booking with cash or credit card.
• Via Sunlover’s website (www.sunlover.com.au). Payment to be made at the time of booking. Payment is to be made on the passengers credit card, which may be subject to booking fees, and the credit card used must be presented at check in on the day of tour for verification purposes.
• With a trusted Sunlover trade partner.

Cancellation

A full refund will be offered to customer requested cancellations up until 24 hours prior to travel, cancellations made within 24 hours of travel will result in a 100% cancellation charge. This includes no-shows. Cancellation charges may be waived at the discretion of management if the cancellation is a result of:

1. ill health (medical certificate may be required)
2. minor changes to number of guests travelling
3. rescheduling within reason

Should Sunlover be required to cancel or the operation of the tour for any reason, including on the rare occasions due to inclement weather, an alternative date or itinerary will be offered to the passenger. If the alternative date or itinerary cannot be arranged or agreed upon, a full refund of all monies paid to Sunlover Reef Cruises will be authorised. If the passenger accepts the alternative date or itinerary, no refunds will be issued.

If the booking was made through a third party agent the passenger may be required to contact their agent for a refund and a refund is at the descresion of the agent.

On occasion and for factors outside Sunlover’s control various included elements of the tour may regrettably not be in operation, this may include but not limited to Glass Bottom Boat and/or Semi-Submersible tours, waterslide, marine biologist presentations etc. One these rare occasions and when the majority of the tour can operate no refund on the full day tour will be offered.

Some package tours operate in conjunction with other tour operators and Sunlover acts as an agent for these companies. Conditions and cancellation policies for these tours are subject to operating conditions of these companies.

GROUPS

Applicable for of 10 or more passengers, for Moore Reef Day Tour or Fitzroy Island Transfers

Booking & payment methods

Bookings can be made with Sunlover reservations team as follows:

• Over the phone  on +617 4050 1333. Payment to be made over the phone by credit card, either at the time of booking or 72 hours prior to travel.
• Via email res@sunlover.com.au.  Payment to be by the return of a completed credit card authority form, either at the time of booking or 72 hours prior to travel.
• In person at our desk at the Reef Fleet Terminal, payment to be made at the time of booking with cash or credit card.
• Via Sunlover’s website (www.sunlover.com.au). Payment to be made at the time of booking. Payment is to be made on the passengers credit card, which may be subject to booking fees, and the credit card used must be presented at check in on the day of tour for verification purposes.
• With a trusted Sunlover trade partner.

Cancellation

A full refund will be offered to customer requested cancellations up until 72 hours prior to travel, cancellations made within 24 hours of travel will result in a 100% cancellation charge. This includes no-shows. Cancellation charges may be waived at the discretion of management if the cancellation is a result of:

1. ill health (medical certificate may be required)
2. minor changes to number of guests travelling
3. rescheduling within reason

Should Sunlover be required to cancel or the operation of the tour for any reason, including on the rare occasions due to inclement weather, an alternative date or itinerary will be offered to the passenger. If the alternative date or itinerary cannot be arranged or agreed upon, a full refund of all monies paid to Sunlover Reef Cruises will be authorised. If the passenger accepts the alternative date or itinerary, no refunds will be issued.

If the booking was made through a third party agent the passenger may be required to contact their agent for a refund and a refund is at the descresion of the agent.

On occasion and for factors outside Sunlover’s control various included elements of the tour may regrettably not be in operation, this may include but not limited to Glass Bottom Boat and/or Semi-Submersible tours, waterslide, marine biologist presentations etc. One these rare occasions and when the majority of the tour can operate no refund on the full day tour will be offered.

Some package tours operate in conjunction with other tour operators and Sunlover acts as an agent for these companies. Conditions and cancellation policies for these tours are subject to operating conditions of these companies.

LOCALS RATE

• Applies to residents of Cardwell to Cooktown, Queensland
• ID verification is required on check-in
• Subject to availability and weather conditions
• Reservations are non-transferrable
• Discount does not apply to ad-ons, helicopter or photo packages
• Discount only applies to pre-bookings
• On board purchases are not subject to a Locals discount
• 2nd child free promo does not apply
• Cannot be combined with any other offer

Booking & payment methods

Bookings can be made with Sunlover reservations team as follows:

• Via Sunlover’s website (www.sunlover.com.au). Payment to be made at the time of booking. Payment is to be made on the passengers credit card, which may be subject to booking fees, and the credit card used must be presented at check in on the day of tour for verification purposes.
• Over the phone +617 4050 1333. Payment to be made over the phone by credit card, either at the time of booking or 24 hours prior to travel.
• Via email res@sunlover.com.au.  Payment to be by the return of a completed credit card authority form, either at the time of booking or 24 hours prior to travel.
• In person at our desk at the Reef Fleet Terminal, payment to be made at the time of booking with cash or credit card.

Cancellation

A full refund will be offered to customer requested cancellations up until 24 hours prior to travel, cancellations made within 24 hours of travel will result in a 100% cancellation charge. This includes no-shows. Cancellation charges may be waived at the discretion of management if the cancellation is a result of:

1. ill health (medical certificate may be required)
2. minor changes to number of guests travelling
3. rescheduling within reason

Should Sunlover be required to cancel the operation of the tour for any reason, including on the rare occasions due to inclement weather, an alternative date or itinerary will be offered to the passenger. If the alternative date or itinerary cannot be arranged or agreed upon, a full refund of all monies paid to Sunlover Reef Cruises will be authorised.

If the passenger accepts the alternative date or itinerary, no refunds will be issued.

If the booking was made through a third party agent the passenger may be required to contact their agent for a refund and a refund is at the discretion of the agent.

On occasion and for factors outside Sunlover’s control various included elements of the tour may regrettably not be in operation, this may include but not be limited to Glass Bottom Boat and/or Semi-Submersible tours, waterslide, marine biologist presentations etc.

One these rare occasions and when the majority of the tour can operate no refund on the full day tour will be offered.

Some package tours operate in conjunction with other tour operators and Sunlover acts as an agent for these companies. Conditions and cancellation policies for these tours are subject to operating conditions of these companies.

BOOKING REQUIREMENTS

Making a booking

When making your booking please advise:

• booking Name, contact phone number, email address
• number of adults (16+yrs), children (4-15yrs) and infants (0-3yrs) travelling
• any valid concession cards
• any dietary requirements
• if you require hotel accommodation transfers (additional cost)
• add any optional extra activity bookings (additional cost), or
• advise Sunlover of anything else that may be pertinent to your booking.

Reconfirmation

All bookings are to be reconfirmed 24 hrs prior to travel. At the time of reconfirmation please advise:

• name and ages of all passengers travelling
• number of adults (16+yrs), children (4-15yrs) and infants (0-3yrs) travelling
• any dietary requirements
• if you require hotel accommodation transfers (additional cost)
• add any optional extra activity bookings (additional cost), or
• advise Sunlover of anything else that may be pertinent to your booking.

PAYMENTS

*Credit Card surcharges apply as follows

• 1.5% Visa or Mastercard

For credit card security and anti-fraud purpuses, we ask all guests to have the credit card the payment was processed on with them to present for verification to Sunlover staff at check in.

Pricing valid between: 01/04/2023 -31/03/2024

GENERAL

Sunlover Operations Pty Ltd is trading as Sunlover Reef Cruises, ABN 50 109 735 177.

All bookings are subject to availability.

By proceeding with booking, passengers agree to all Sunlover Reef Cruises Terms and Conditions, and Conditions of Passage.

Rates quoted by Sunlover are inclusive of Goods & Services Tax (GST).

Rates are inclusive of Environmental Management Tax (EMC).

Rates are subject to change without notice due to any changes in/or imposition of government charges, taxies or levies, at the discretion of Sunlover Operations Pty Ltd.

There may be instances where Sunlover are unable due to unforeseen circumstances to offer a product or selection of products within our included or optional activities. We do not offer refunds for this instance and make every effort to have our full product offering available to our passengers.

ADDITIONAL ACTIVITIES

SCUBA diving (introductory or certified) & Seawalker helmet diving, (Moore Reef)

These optional activities are subject to medical checklist.

Guests are advised to review the medical requirements with their booking agent prior to booking, as no refunds are given for failed medicals on board.

Passengers wishing to partake in these optional activities must be a minimum of 12 years old, and passengers aged under 18 years old must have a consenting parent or legal guardian with them.

Paddleboarding & Kayaking (Fitzroy Island)

Passengers wishing to partake in these optional activities must be a minimum of 12 years old, and passengers aged under 18 years old must have a consenting parent or legal guardian with them.

Moderate swimming ability is required. Not suggested for non-swimmers.

Partaking in these activities is at your own risk. Sunlover is not responsible for any injury during this optional experience.

Helicopter

Helicopter flights are provided by an external partner company of Sunlover Operations Pty Ltd. Terms and conditions will apply.

As of the 1st of July 2023, guests departing Cairns by helicopter will be subject to a $7AUD EMC charge to be paid per person in full to Nautilus Aviation at the time of boarding. Cash or EFTPOS is accepted. 

CONDITIONS OF PASSAGE

Sunlover Operations Pty Ltd trading as Sunlover Reef Cruises:

1. Accepts no responsibility or liability for any direct or indirect loss or damage of any kind. This disclaimer of liability applies irrespective of the cause, including whether or not such damage or loss is due to negligence on the part of Sunlover Reef Cruises or the withdrawal, cancellation or failure to provide a service, delay or any variation in services provided or the provision of substitute services.
2. Does not own or operate the helicopter or photo services that are offered to our reef visitors. When using these services you are contracting with the service operator and are subject to the conditions imposed by those operators.
3. On occasion the tropical weather conditions can cause cancellations and or changes to schedules and activities. Sunlover reserves the right to vary prices, schedules, vessels and any activities without notification. Any tickets issued are non-refundable.
4. Acts as a private carrier and reserves the right to refuse passage to any person and/or baggage.
   1. Bringing alcohol on the vessel is prohibited at all times.
   2. All bags and luggage may be subject to a search.
5. By accepting these “Conditions of Passage” and travelling with Sunlover Reef Cruises, the purchaser accepts and acknowledges that embarking on this cruise vessel is at his or her own risk, and that you accept these terms and conditions.
6. Sunlover promotes a positive environment and does not accept any hate speach, included in print, on clothing, or objects.

GIFT VOUCHERS

Sunlover Reef Cruises offer gift vouchers available for purchase.  These will have a clearly noted expiration date.

Gift voucher bookings may not be redeemable over peak periods at the discretion of management.

FARE TYPES

Adults are classed as passengers 16 years of age or older at the time of travel.

Children are classed as passengers between 4-15 (inclusive) years of age at the time of travel.

Infants are classed as passengers up to 3 years old (inclusive) at the time of travel.

Family deal fares apply for selected products, this is specifically valid for 2 adults + 2 children.