We are in Cairns
Talk to Sunlover Reef Cruises
Reservations are open 7 days, 8am–5pm Cairns time. You will reach the team who runs the boats — not an overseas call centre.
Faster than waiting for a reply
Four questions we answer every day
If yours is one of these, you do not need to contact anyone.
Call reservations
The quickest way to get an answer, and the only way to change an existing booking on the same day.
- 1800 810 512 Free call within Australia
- +61 7 4050 1333 From overseas or a mobile
- +61 417 448 401 Mobile
- res@sunlover.com.au Email reservations
When we are open
- Reservations, 7 days
- 8:00am – 5:00pm
Reef & Island Tour
- Check-in
- 7:00am – 7:30am
- Departs
- 8:00am
Fitzroy Island — early boat
- Check-in
- 7:45am – 8:30am
- Departs
- 8:45am
Moore Reef
- Check-in
- 8:45am – 9:45am
- Departs
- 10:15am
Fitzroy Island — standard boat
- Check-in
- 8:45am – 9:45am
- Departs
- 10:15am
Fitzroy Island runs two boats a day. Your confirmation says which one you are on. Check it before you set an alarm — the early boat leaves ninety minutes before the standard one.
All times are Cairns time — AEST, UTC+10, all year round. Queensland does not observe daylight saving, so from October to April we are an hour behind Sydney and Melbourne.
Finding us on the day
Our desk and our boats are in two different places
This catches people out, so it is worth thirty seconds. You check in at the terminal, then walk to the marina. Our team gives you the directions when they hand over your boarding pass.
- First — check in here
-
Sunlover reservations desk
Inside the Reef Fleet Terminal
1 Spence Street, Cairns, Queensland 4870
Look for the red lettering. Our desk is inside,
on the ground floor.
- Then — board here
- Cairns Marlin Marina A short walk from the terminal. Our team will point you to the right berth when they hand over your boarding pass. ImportantDo not go straight to the marina. You must check in at the terminal first, or you will not have a boarding pass.
Reef & Island Tour
- Check-in
- 7:00am – 7:30am
- Departs
- 8:00am
Fitzroy Island — early boat
- Check-in
- 7:45am – 8:30am
- Departs
- 8:45am
Moore Reef
- Check-in
- 8:45am – 9:45am
- Departs
- 10:15am
Fitzroy Island — standard boat
- Check-in
- 8:45am – 9:45am
- Departs
- 10:15am
Fitzroy Island runs two boats a day. Your confirmation says which one you are on. Check it before you set an alarm — the early boat leaves ninety minutes before the standard one.
All times are Cairns time — AEST, UTC+10, all year round. Queensland does not observe daylight saving, so from October to April we are an hour behind Sydney and Melbourne.
Finding us on the day
Our desk and our boats are in two different places
This catches people out, so it is worth thirty seconds. You check in at the terminal, then walk to the marina. Our team gives you the directions when they hand over your boarding pass.
What to bring to check-in
- Your booking confirmation, on your phone is fine
- For bookings made on sunlover.com.au: the credit card used to pay, plus photo ID of the cardholder
- Be checked in before the desk closes for your boat — the times are in the panel above, and they are not the same for every tour. Passengers who miss it may miss final boarding
Getting to the terminal
- Cairns Regional Council Southern Esplanade (Lagoon) car park
- The Pier Cairns underground car park
Send us a message
Enquiry form
Tell us what it is about and it goes straight to the right team. We reply within one business day. If your trip is in the next 48 hours, please call instead — email will not reach us in time.
Tell us and we will look into it properly. Choose A complaint or concern about my experience in the form below, or write straight to our Reservations Manager at reservations.manager@sunlover.com.au. We would much rather hear it from you and put it right.
Not a guest enquiry?
Go straight to the right person
Travelling with a disability, a mobility aid or an assistance animal? Read accessibility & inclusion first, then call us so we can plan your day properly. We would rather talk it through before you book.